FAQ

You can update your account information by logging into your My WestStar account and clicking on “Update Account Information” under the “Your Account” section. Alternatively, you can email changes to support@weststartv.ky or call Customer Care at 745-5555

Call Customer Care at 745-5555 so they can assess whether or not you need to take your set-top boxes with you, and make changes to your account as necessary.

Call Customer Care at 745-5555 to get your pincode, then click on MyWestStar and enter the last six digits of your account number followed by your pincode.

Call Customer Care at 745-5555 or e-mail support@weststartv.ky to arrange a replacement.

Some of WestStar’s programming providers offer one feed for the Caribbean/Latin America, which is why some commercials are in Spanish.

Yes, you can change back to printed bills by contacting Customer Care, and your statement will include the $2 fee for printed bills.

It can take a few days for payments to be processed when they are made through banks. To avoid any late fees when paying online or through your bank, be sure to make your payment 3 days before the due date.

A Channel Upgrade or Software Update message will be shown when WestStar Engineers have made a change to the system. This does not necessarily mean customers will notice any changes. These are often maintenance updates to our system. If you experience any issues after seeing either of these messages please contact Customer Care.

HDTV stands for High Definition Television. HDTV pictures have roughly 4 times the resolution of standard digital cable, making your pictures more lifelike.

HDTV television sets are necessary to experience true HDTV quality. Without an HDTV capable television you will merely see standard digital pictures.

WestStar is planning to add additional channels to the HDTV lineup as they become available to us.

Yes. All of WestStar’s channels will be available on the HDTV converter, but only those on the HD Tier will be in HD format.

The technician will bring all necessary equipment and swap out all the converters in your home with HDTV converters.

The cost of WestStar’s HDTV Tier is $12 per month, which includes one HDTV box. Additional HDTV converters will be charged at $12 per box per month. There will be an installation fee* for new customers.

* Other install fees may apply
* Customers must subscribe to the Digital Classic cable package to add HD channels

Yes! A four to six foot HDMI cable is included. We also have component cables to supply HD signal to your TV if you are unable to use HDMI.

DVR stands for Digital Video Recorder. The WestStar DVR lets you record any TV programme and watch it at a later time. With DVR you can also rewind and fast-forward live TV, pause a show, or even create your own instant replays or watch TV in slow motion.

There is no difference between a DVR and a PVR. They are the same thing with different names: Digital Video Recorder and Personal Video Recorder.

Yes, WestStar offers dual-tuner DVRs. Having two tuners allows you to watch one show while you record another or record two shows and watch one of the shows you are recording or a pre-recorded show.

In general, you can store up to 125 hours of standard definition programming or up to 42 hours of high definition programming on your DVR, or any combination of both SD and HD programming.

You can keep DVR recordings as long as you want; however, remember that the recording space is limited, so you may need to delete some recorded programmes from time to time in order to make room for new ones.

Yes! As long as the programme is being broadcast in Digital Audio 5.1, the DVR will record the digital audio portion.

WestStar DVR set-top boxes are HD ready, but you still need to subscribe to the service for $12 per month.