Billing & Payment
WestStar Customer Care Centres
Talk to Us
Tel 1 345 745 5555
Fax 1 345 745 5554
Email support@weststartv.ky
CUSTOMER CARE PHONE LINE HOURS
Monday – Thursday 8:00 am - 9:00 pm
Friday & Saturday 8:00 am - 8:00 pm
Visit us
WestStar Full Service Branch
Governors Square
Office Hours
Monday - Friday 9:00 am - 6:00 pm
Saturday 9:00 am - 1:00 pm
WestStar Payment Branch
Television Centre
Monday – Friday 8:30 am - 5:30 pm
Payment Options
Local Bank ATM
Butterfield - Butterfield customers can make payments at any Butterfield Bank ATM.
Local Bank Branches
Cayman National Bank
Scotiabank
Royal Bank of Canada
Any District Post Office
Online Payments
Register on your bank's website to pay your bill online
www.butterfieldonline.ky
www.scotiabank.com.ky
www.caymannational.com.ky
www.royalbank.com
Direct Debit – The Smart Way to Pay!
Simple and Convenient
Direct Debit is the simplest and most convenient way to pay your bill, saving you time as your bills are paid automatically.
You can choose when in the month is most convenient - the 1st or 20th - giving you greater control over your money. Just download and fill out the Direct Debit Form (see link below) with proof of your bank account number and account name (bank statement or voided cheque, etc.) and hand it in to a WestStar Customer Care representative, post it to us at PO Box 30563 Grand Cayman KY1-1203 or scan and email it to support@weststartv.ky
Saves you Time
Forget queuing at the payment office or bank and writing out cheques. Instead you can enjoy more time to yourself for other important things.
Gives Peace of Mind
As your Direct Debit for WestStar goes off within good time automatically, there is never need to worry about incurring late fees or having any disruption of service due to late payment.
It’s Guaranteed
Direct Debit is protected by three important safeguards:
Paperless eBilling
Paperless eBilling Frequently Asked Questions
Installation
Install / Transfer / Reconnect Cable Box - CI$ 60
Install Additional Cable Box (per box installed) - CI$ 40
Install / Transfer / Reconnect Antennae & Cable Box - CI$ 125
Install / Transfer / Reconnect Tower & Antennae & Cable Box - CI$ 325
Lost / Stolen / Damaged Equipment
Cable Box - CI$ 250
Cable Card - CI$ 50
Remote Control - CI$ 15
Power Cord - CI$ 15
Service Calls
WestStar Equipment Failure - FREE
Non-WestStar Equipment Failure - CI$ 50
Late Payment Penalty
Payment after last day of month - CI$ 10
Restart due to disconnection - CI$ 20
Direct Debit / Cheque
Insufficient Funds - CI$ 40
Tel 1 345 745 5555
Fax 1 345 745 5554
Email support@weststartv.ky
CUSTOMER CARE PHONE LINE HOURS
Monday – Thursday 8:00 am - 9:00 pm
Friday & Saturday 8:00 am - 8:00 pm
Visit us
WestStar Full Service Branch
Governors Square
Office Hours
Monday - Friday 9:00 am - 6:00 pm
Saturday 9:00 am - 1:00 pm
WestStar Payment Branch
Television Centre
Monday – Friday 8:30 am - 5:30 pm
Payment Options
Local Bank ATM
Butterfield - Butterfield customers can make payments at any Butterfield Bank ATM.
Local Bank Branches
Cayman National Bank
Scotiabank
Royal Bank of Canada
Any District Post Office
Online Payments
Register on your bank's website to pay your bill online
www.butterfieldonline.ky
www.scotiabank.com.ky
www.caymannational.com.ky
www.royalbank.com
Direct Debit – The Smart Way to Pay!
Simple and Convenient
Direct Debit is the simplest and most convenient way to pay your bill, saving you time as your bills are paid automatically.
You can choose when in the month is most convenient - the 1st or 20th - giving you greater control over your money. Just download and fill out the Direct Debit Form (see link below) with proof of your bank account number and account name (bank statement or voided cheque, etc.) and hand it in to a WestStar Customer Care representative, post it to us at PO Box 30563 Grand Cayman KY1-1203 or scan and email it to support@weststartv.ky
Saves you Time
Forget queuing at the payment office or bank and writing out cheques. Instead you can enjoy more time to yourself for other important things.
Gives Peace of Mind
As your Direct Debit for WestStar goes off within good time automatically, there is never need to worry about incurring late fees or having any disruption of service due to late payment.
It’s Guaranteed
Direct Debit is protected by three important safeguards:
- Immediate money back guarantee from your bank in the event of an error
- Advance notice if the date or amount changes
- The ability to cancel at any time
Paperless eBilling
Paperless eBilling Frequently Asked Questions
- What is eBilling?
eBilling is the electronic delivery of a bill. Your bill will be sent directly to your email inbox and will look exactly like your current paper bill. All bill inserts will also be included in the eBill. - What are the benefits of eBilling?
- eBills are FREE, paper bills cost $2.00 each
- More time to receive, review and pay your bill
- Convenient access
- Information is secure and confidential - only you can view your eBill from your inbox
- No more paper bills to file or shred
- Your bills, and all the information on your account, are securely available with just a few mouse clicks
- Reduce the environmental impact of paper billing
- How can I sign up?
All you need to do is provide a valid email address to WestStar TV by- Calling a Customer Care Representative today at 745-5555
- Send an email to at support@weststartv.ky with your request
- Can I unsubscribe from the eBilling service?
Yes, you may unsubscribe from receiving your eBill at any time. Simply call Customer Care on 745-5555. Once unsubscribed you will receive paper bills instead of an eBill. - Will my email address be shared with external parties?
No, your email address will never be shared with any external parties. - Will I still receive my bill in the post as well?
No, once you’ve signed up for eBilling you will receive your bill by email only. If you wish to revert back to receiving paper bills instead you can do so at any time. - Is eBilling a free service?
Yes, eBilling is a free service. There is no charge for signing up and receiving your bill electronically.
Installation
Install / Transfer / Reconnect Cable Box - CI$ 60
Install Additional Cable Box (per box installed) - CI$ 40
Install / Transfer / Reconnect Antennae & Cable Box - CI$ 125
Install / Transfer / Reconnect Tower & Antennae & Cable Box - CI$ 325
Lost / Stolen / Damaged Equipment
Cable Box - CI$ 250
Cable Card - CI$ 50
Remote Control - CI$ 15
Power Cord - CI$ 15
Service Calls
WestStar Equipment Failure - FREE
Non-WestStar Equipment Failure - CI$ 50
Late Payment Penalty
Payment after last day of month - CI$ 10
Restart due to disconnection - CI$ 20
Direct Debit / Cheque
Insufficient Funds - CI$ 40